POLICIES

Return and Exchange Policy


We get it, things don't always fit the way we want them to, but we are here to help!

We offer Store Credit for returns. We do not issue refunds. Store Credit never expires. 

Please reach out to us with any questions regarding sizing or view the size guides at the bottom of each product page.

Please carefully review our Return and Exchange Policy and Instructions below before sending your item back.

Returns
• All Accessories and Final Sale items are not eligible for return or exchange. No exceptions.
• Returns will be credited with an electronic store credit for the original purchase price.
• The term "Final Sale" means an item cannot be returned or exchanged.
• All returns must be received within 14 days of the original purchase date.
• Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
• Shoes must be in the original box and shipped back in an exterior, protective shipping box.
• All Black Friday or Cyber Monday orders discounted 40% or greater are Final Sale and are not eligible for Return or Exchange. No Exceptions.
• All items purchased using a discount code are Final Sale.

Exchanges
Please note that an exchange is only for the exact same item in a different size. Be aware that our items often sell out very quickly!
• Final Sale items are not eligible to be exchanged or returned.
• Exchanges must be made within 14 days of the original purchase date.
• The item you are returning must meet all the return guidelines above.
• Please place a new order for the correct size of the same exact item prior to returning your item as we cannot guarantee the new item will still be available if a purchase is not made.
• Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full refund to your credit card once we receive the returned item.
• If we are currently sold out of the size you need, we are unable to process an exchange and you should refer to the Return instructions above.

Shipping back your order
While we provide free shipping over $75, we do not provide free return shipping. The price to ship back your order is at your own expense.
• Email us at customercare@shoparrowclothing.com for the address to ship your return.
• We don’t require a Return Authorization, but please include your original packing slip inside your return.
• We are not responsible for any returns that may be lost or damaged in transit.
• All returns will be processed within 1-5 business days after receipt. You will receive an email confirmation with your store credit once we have processed it.

Something wrong with your purchase?
Upon receipt, please inspect your order immediately.
• If you believe you have received defective merchandise, you must contact us within 3 days at customercare@shoparrowclothing.com so we may address the issue.
• We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
• We inspect every single item to try to avoid such issues wherever possible.

We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.

Feel free to email us at customercare@shoparrowclothing.com with any questions.